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faq

About the Company and Partnerships

What kind of company is Sanhexing Technology?

We are a manufacturer specializing in the R&D, design, and production of high-end watch straps and watches, established in 2008. We provide OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services to global brands and retailers, with a complete industrial chain from raw materials to finished products.

What are your key strengths?

Robust R&D capabilities: Continuous innovation in materials (e.g., FKM fluororubber) and manufacturing processes;
Stringent quality control: SGS certification and multiple testing reports including RoHS compliance and antimicrobial testing;
One-stop customization: Full-cycle support from concept to finished product;
Competitive pricing: Factory-direct sales with no intermediaries.

Do you hold relevant quality certifications?

Yes. We prioritize product quality and safety, having obtained a series of international certifications including SGS antimicrobial testing and RoHS compliance, ensuring our products meet stringent global market standards.

About Products and Customization

What types of watch straps do you primarily produce?

We offer a full range of watch strap products, including stainless steel metal bands, silicone/fluorocarbon rubber bands, genuine leather straps, nylon straps, canvas straps, and TPU/TPE straps, covering all mainstream sizes.

Do you accept OEM/ODM customization? What is your minimum order quantity (MOQ)?

Absolutely! OEM and ODM are our core business. We support customization in color, logo, material, packaging, and more. Our standard MOQ is 200 pieces, but we can negotiate flexibly for specific projects.

What is the development cycle for a customized product?

The development cycle depends on the complexity of the customization. Typically, prototyping takes 7-10 business days, and bulk production requires 3-4 weeks. For more intricate designs, we'll communicate with you and provide a detailed timeline.

Which watch brands are your straps compatible with?

Our straps adhere to international standard sizes (e.g., 20mm, 22mm) and feature quick-release lugs, ensuring broad compatibility with most popular models on the market. However, as a supplier primarily serving brands, we advise against associating our products with any specific luxury brand during sales to avoid infringement.

Regarding Orders and Logistics

How to get a quote? What information is required?

Please provide the following details for an accurate quote:

Target product type;
Required materials and dimensions;
Customization needs (e.g., logo printing);
Target quantity.

Our sales team will provide a detailed quote within 24 hours.

Can you provide free samples?

We gladly offer free samples to confirmed partners. For preliminary inquiries, we can provide samples, but shipping costs will be borne by you. Sample fees can be deducted from your subsequent formal order.

What payment methods do you accept?

We support multiple payment methods, including wire transfer (T/T), Letter of Credit (L/C), and secured transactions via the Alibaba platform to ensure the safety of your funds.

How are logistics and delivery times arranged?

We maintain a mature international logistics network and can ship via courier (e.g., DHL, FedEx), air freight, or sea freight according to your requirements. Specific delivery times depend on the destination and shipping method. We will provide a clear estimated arrival time after order confirmation.

About After-Sales Service and Support

What should I do if I discover a quality issue after receiving the product?

We have complete confidence in the quality of our products. All items undergo rigorous quality inspections before leaving our factory. In the unlikely event of any quality issues, please contact us promptly and provide relevant evidence. We promise to resolve the matter appropriately in accordance with our quality assurance policy, including offering returns or exchanges.

Stainless Steel Watch Band

Silicone Watch Strap

Rubber Watch Strap

Leather Watch Strap

TPU&TPE Watch Strap

Nylon Watch Strap

Canvas Watch Strap

Mechanical Watch

Quartz Watch

Fashion Smart Watches